How can we help?

Email highgarden0@gmail.com for HighReader support. Include your app version, device model, operating-system version, and the steps that led to the issue. Do not include private documents or page images unless you choose to share them.

Importing a page

Create or open a folder and add material using the available camera, photo, file, or link options. Check camera permission in device settings if capture does not open. Some web pages require sign-in or cannot be imported as readable text.

Downloads and listening

Speech and translation can require additional data before first use. Check the app's required-data settings, available storage, and internet connection if a download stops. Retry the download after restoring connectivity. Downloaded resources are used locally; avoid deleting the app as a troubleshooting step because that can remove your saved content.

System requirements

HighReader for iPhone and iPad requires iOS or iPadOS 18 or later.

Translation

On iOS, on-device translation requires iOS 18 or later. Availability also depends on the selected language pair and installed language resources. Keep the device operating system up to date and complete the required language downloads.

Privacy and advertising choices

Open the privacy section in app settings to read the policy and access available advertising privacy choices. Device permissions, including tracking permission on iOS, can also be changed in operating-system settings. Read the privacy policy for details.

Removing your data

Delete individual items in the app, or use “Delete my data” in settings to remove your local user data. This cannot be undone. HighGarden does not keep a server copy from which your content can be restored. Delete any separately exported copies yourself.